Credit Refund Policy

Last updated: 27 July 2026

1. Introduction

This Credit Refund Policy ("Policy") governs the refund and credit provisions for Fluxx's AI-powered image generation services, including the main generation flow (Product shoot, Apparel try-on, Accessories try-on, Spaces staging) and the standalone Tools (Background Remover, Logo Placer, Upscaler). By purchasing or using Fluxx credits, you agree to the terms outlined in this Policy.

2. Nature of AI-Generated Content

2.1 Digital nature of services

Fluxx provides AI-generated content services that are delivered instantly and consumed immediately upon generation. Due to the digital nature of our services and the computational resources required, all credits are non-refundable once content has been successfully generated.

2.2 Service characteristics

• Content is created using third-party AI models and real computational resources.
• Content is delivered in real time and cannot be "returned" once generated.
• Each generation consumes server and third-party API resources regardless of output quality.
• You have full visibility into your inputs and settings before starting a generation.

3. Credit Refund Policy

3.1 Case-by-case evaluation

All credit refund requests (outside the automatic Tools refund described in Section 4) are evaluated on a case-by-case basis at Fluxx's sole discretion. Refunds are not automatically granted and are not guaranteed for any specific circumstance.

3.2 General policy

As a general rule, credits are non-refundable due to the digital nature of our AI services and the resources consumed during generation. We understand exceptional circumstances may arise, and we review each request individually.

3.3 Consideration factors

• Technical system failures on our end.
• Service-wide outages affecting multiple users.
• Account-specific billing errors.
• Other exceptional circumstances as determined by our team.

3.4 Non-refundable circumstances

• Content quality or aesthetic preferences.
• User errors in inputs, uploads, or instructions.
• Changes in project requirements after generation.
• Normal AI output variation.
• Credits that have been successfully used and consumed.

4. Automatic refunds — Tools

The credit cost shown on each Tool's card (Background Remover, Logo Placer, Upscaler) is charged only for that specific Tool, separately from the main generation credit system. This automatic-refund guarantee applies only to Tools:

• If a Tool fails to produce a result due to a technical error, the credits deducted for that attempt are automatically returned to your balance — no request needed.
• You are only charged once a Tool successfully returns a result (e.g. a transparent PNG from Background Remover, or a sharpened image from Upscaler).
• Logo Placer runs entirely in your browser and does not consume credits.
• This automatic refund does not apply to results you are simply unsatisfied with — Section 3.4 governs those requests, and they follow the case-by-case process in Section 5.

Credits for the main generation flow follow the same case-by-case process described in Section 3, alongside the automatic per-image refund logic described in our Refund & Cancellation Policy.

5. Refund Request Process

5.1 Request submission

To request a credit refund, contact us via email: fluxx.contactus@gmail.com. Include your account details, the specific transaction in question, and a detailed explanation of your circumstances. Provide any relevant screenshots or supporting documentation.

5.2 Review process

• All refund requests are reviewed individually, on a case-by-case basis.
• Response time: within 5–7 business days.
• We may request additional information to properly evaluate your request.
• Final decisions are made at Fluxx's sole discretion.

5.3 Refund method

• If approved, refunds are issued as credits to your Fluxx account.
• Refund amounts are determined based on the specific circumstances of each case.
• Processing time: 3–5 business days after approval.

5.4 Credit usage

• Credits are consumed upon successful content generation.
• Failed generation or Tool attempts due to system errors do not consume credits (see Section 4 for Tools).
• You can track your credit balance and usage from your account.

6. Legal considerations

This Policy operates within applicable consumer protection laws. Nothing in this Policy limits any non-waivable rights you may have under mandatory consumer protection laws in your jurisdiction.

7. Policy updates

Fluxx reserves the right to modify this Policy at any time. Changes are effective immediately upon posting to fluxx.work. Continued use of the Service constitutes acceptance of the updated Policy.

8. Contact information

For refund requests or policy-related questions, email fluxx.contactus@gmail.com. Response time: within 5–7 business days.

This document is a general template and not legal advice. Have it reviewed by a qualified lawyer and adapt it to your jurisdiction.

Fluxx.work is operated by Puneet Dugar. This business is not registered under GST; PAN CCMPD4031J is provided in lieu of GSTIN where a tax identifier is required.